Frequently Asked Questions (FAQ)
Online Printing Reprints, Returns and Refunds Policy.
All orders are considered customized orders. FLUID SOLUTIONS LLC has no obligation to reprint or refund an order unless the printed product is defective in accordance with industry standards. In addition to the other Terms of Service provided on the The FLUID SOLUTIONS LLC Printing site, we are not responsible for the following
• Spelling, punctuation, grammatical errors made by the end user or the use of inferior quality or low-resolution files and images.
• Design errors introduced by the customer in the document creation process.
• Errors in user-selected options such as choice of finish, quantity or product type.
• Damage to the products arising after delivery.
• The differentiation of colors and sizes as they appear on the computer screen of the end user during the ordering process prior to processing, as compared to the finished products.
Any color shift in converted photographs (RGB images) with black, near black, or gray tones.
• We are not responsible for the final color appearance of a UV coated product.
If you believe your print job is defective or has not otherwise met your requirements, for product orders that are fulfilled by, or on behalf of, FLUID SOLUTIONS and shipped to you directly, please contact Customer Service at admin@fluidsolutionsit.com according to the information provided on the Site IN WRITING via the online support system, within three (3) business days of receiving your order. If you do not contact us within this time frame, we have no obligation to provide a refund or reprint. Once you have contacted us, we will determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. We reserve the right to request samples of any allegedly defective merchandise. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint.
What if I have additional questions about my print job?
Contact FLUID SOLUTIONS Online Printing Customer Experience Team during our support hours: Monday – Friday: 8:00 AM – 9:00 PM EST
VIA:
Live Chat Support found throughout the online storefront.
Email: admin@fluidsolutionsit.com
Call Toll Free: 772-919-1934
How long will it take to receive my order that is shipped?
Most jobs will be shipped within 5 to 7 business days after you place your order.
Am I able to change or cancel my order?
Upon submission of an order, we start working to get it to you as quickly as possible. We cannot edit or cancel an existing order.
Are my orders saved so that I can reorder?
All orders are automatically saved in your “account under ‘Order History’. This will allow you to reorder previous orders placed with The FLUID SOLUTIONS Online Printing site. Reorders may only be made from the location that your original order was placed
How do I track my order that has been shipped?
An email notification will be sent to the email address on record for your order with a hyperlink of the tracking number from us for package tracking. In addition, the shipping status and tracking number for your order(s) can be found by logging into your account. Go to ‘My Account’ and click on ‘Order History’. You then select the order you are tracking and click ‘View Order
Where can I check the status of my orders?
You can check the status of any order you have placed with FLUID SOLUTIONS Online Printing site by checking your ‘Order History’ in your account once you have logged in.
Will my online designed job match what I see on my monitor?
Because of differences in monitor calibration, some printed colors may not exactly match the colors on your specific monitor. FLUID SOLUTIONS Online Print solution makes efforts to convert RGB to CYMK, but the conversion process may not be an exact match.
Why does the preflight proof have marks around the image and will those be printed?
The lines you see around the preflight image represent the safe zone (green- all text and images within these lines will safely be printed, cut line (dotted lines- shows where the card will be cut) and bleed line (red line-to allow the design to extend to the edge of the document). The dotted lines show where the cutting will take place and any of the text or images outside this dotted line will not be on the final printed product.
Will I see a preflight proof once I have uploaded my files?
Yes, the file(s) go through our preflight process and a preflight proof is presented back for your review and confirmation.
What does preflight mean?
Preflighting is the process of verifying the quality of the uploaded file(s), including the content, layout and artwork are in sync with the desired output from FLUID SOLUTIONS Online Printing site.
What are print-ready files?
PDF (.pdf) files are the accepted file format for uploading print-ready artwork. Print-ready files are commonly referred to as files that are ready to print and require no further adjustments prior to being printed.
Am I able to upload my own pre-designed projects?
Yes, you can upload your own pre-designed projects
How do I add text, images, logos and backgrounds to a predesigned print template?
FLUID SOLUTIONS Printing site’s designer allows you to select the designated action (such as adding text, images, logos, backgrounds or other design elements). The designer will guide you through the process of adding components to your project.
How long will it take to upload my files?
There are several factors that impact the length and time it will take to upload a file. The upload times can range from a few seconds to a few minutes. The most common factors impacting file upload time are the actual file size, complexity of the file(s) and the speed of the internet connection.
What is the maximum file size that can be uploaded?
The maximum file size that can be uploaded is 150MB. This file size and upload times may be impacted by your internet connection. If your file is larger than 150MB, please engage a FLUID SOLUTIONS Printing Customer Experience Representative for assistance.
What kind of file formats does FLUID SOLUTIONS Online Printing site support for uploaded files?
A. For Catalogs, Manuals, Newsletters, Presentations, Reports and Copies & Quick Prints, the following file types are supported for projects uploaded using the online document builder:
• Adobe Acrobat Document (*.pdf) (recommended)
• Adobe Illustrator (*.ai) (recommended)
• Adobe Photoshop Image (*.psd) (recommended)
• Bitmap Image (*.bmp)
• Encapsulated PostScript (.eps)
• GIF Image (*.gif)
• JPEG Image (*.jpg,and *.jpeg)
• Microsoft Word (*.doc and *.docx)
• Microsoft Excel (*.xls and *.xlsx)
• Microsoft PowerPoint (*.ppt and *.pptx)
• Microsoft Publisher (*.pub)
• Microsoft Works Document (*.wps)
• PNG Image (*.png)
• Tagged Image File Format (*.tif and *.tiff)
B. For Business Cards, Envelopes, Flyers, Indoor Magnets, Letterhead, Postcards, the following file types are supported for creating, customizing and personalizing pre-designed print templates or a blank canvas in the online designer:
• JPEG Image (*.jpg and *.jpeg)
• PNG Image (*.png)
What is RGB?
The initials RGB stand for the colors red, green and blue. Combined together they are capable of creating a wide array of colors. Consumers utilize computer monitors and digital cameras for creating graphic designs. These devices display in RGB and they output in RGB unless the file is converted to CMYK.
What are the Uploaded File Submission Requirements?
Submissions uploaded to FLUID SOLUTIONS Online Printing site should be a minimum of 300 DPI (dots per inch) at 1:1 ratio (or 100%). Submissions that do not meet this standard may experience print errors or produce images that are fuzzy, pixilated or otherwise distorted. Submissions should be designed in industry-standard CMYK and uploaded with no embedded color profile. (You may upload in RGB or some other standard if you choose, however, the color will be converted and we are not responsible for any inaccuracy or color shift that occurs as a result of the conversion). Spot colors are not supported and should be converted to CMYK. We reserve the right to reject submissions that do not meet these requirements. We are not responsible for uploaded content that do not meet these standards and result in printing errors.
What browsers work best with FLUID SOLUTIONS site?
For the best user experience The UPS Store Online Printing recommends the minimum version of the following Internet browsers: Microsoft IE (9.0.8112.16421), Firefox 26.0, Chrome 32.0.1700.102 and Safari 7.0.1.
Is specific software required to use FLUID SOLUTIONS Online Printing site?
No, all you need is an Adobe® Flash® capable Internet browser.